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Use this directory to contact us by phone or mail.

Mailing Address
Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South
P.O. Box 1437, Slot 5401
Little Rock, Arkansas 72203-1437
Arkansas Medicaid Beneficiaries Customer Service
For Coverage, Bills, Beneficiary denial letters, or Other Services:
Hours(cst):8:00 a.m. – 4:30 p.m. Monday – Friday
Phone:(501) 682-8501
(800) 482-5431
For Lost or non-receipt of Medicaid Cards, Eligibility, or County DHS Problems:
Hours(cst):8:00 a.m. – 4:30 p.m. Monday – Friday
Phone:(501) 682-8233
(800) 482-8988
For Magellan Pharmacy Call Center:
Hours(cst):8:00 a.m. - 5:00 p.m. Monday - Friday
Web Support:7:00 a.m. - 7:00 p.m. Monday - Friday
Phone:(800) 424-7895
Beneficiary Support, Option - 3
Web Support, Option - 4 then Option 1
For Spanish Interpreter
de lunes a viernes:8:00 a.m. - 4:30 p.m. Monday - Friday
Phone:(501) 682-1661
(800) 482-8988
Arkansas Medicaid Providers Customer Service
Arkansas Incentive Payment Team (AIPT), Electronic Data Interchange (EDI), Provider Assistance Center (PAC), and Provider Enrollment
Hours(cst):8:00 a.m. - 5:00 p.m. Monday - Friday
Phone:(501) 376-2211
(800) 457-4454
For Magellan Pharmacy Call Center:
Hours(cst):8:00 a.m. - 5:00 p.m. Monday - Friday
Web Support:7:00 a.m. - 7:00 p.m. Monday - Friday
Phone:(800) 424-7895
Pharmacy Support, Option - 1
Prescriber Support, Option - 2
Web Support, Option - 4 then Option 1
Third Party Liability Unit
Hours(cst):8:00 a.m. - 4:30 p.m. Monday - Friday
Phone:(501) 537-1070
Fax:(501) 682-1644
Address:P.O. Box 1437 Slot 5296
Little Rock, AR 72203-1437
Arkansas Payment Improvement Initiative (APII), please contact the APII Help Desk:
In-state toll-free:(866) 322-4696
Local and out-of-state:(501) 301-8311
Email:ARKPII@gainwelltechnologies.com
Division of Aging and Adult Services
Email: DAAS Provider Certification
Email: DAAS QA
Choices in Living Resource Center: (866) 801-3435
Adult Protective Services: (800) 482-8049
Automated Response Line (IVR)
Toll free in Arkansas: (800) 457-4454
Local or out of state: (501) 376-2211